How to Get a Canon Printer to Work Again

Printer Suddenly Stopped Working for Some Reason

• Cannot Connect to a Printer after Network Configuration Changes
• Cannot Connect to a Printer via Wireless LAN (Wi-Fi)
• Cannot Connect to a Printer through Wireless Direct
• Cannot Print through Network

Cannot Connect to a Printer subsequently Network Configuration Changes

It may accept a while for the computer to obtain an IP address, or you may demand to restart your estimator.

Brand sure the figurer has obtained a valid IP address, and attempt once more to find the printer.

Cannot Connect to a Printer via Wireless LAN (Wi-Fi)

1. Check1 Check the ability status of printer, network devices (due east.g. wireless router), and smartphone/tablet.

   • Plough on the printer or devices.
   • If the power is already turned on, bike the ability switch.
   • It may be necessary to resolve wireless router problems (e.1000. update interval of a key, problems of DHCP update interval, energy saving mode, etc.) or to update the wireless router firmware.

   For details, contact the manufacturer of your wireless router.

2. Check2 Can you view any spider web pages on your computer?

   Make sure your computer is connected to the wireless router properly.

   For more on checking computer settings or connection status, encounter the teaching manual supplied with the estimator or contact the manufacturer.

3. Check3 Is the printer connected to the wireless router?

   Employ the icon on the LCD when OK button is pressed to bank check the connexion condition between the printer and wireless router. If the icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on the printer.

4. Check4 Brand sure the printer and wireless router network settings match.

   Make certain the network settings of the printer (e.g. network name (SSID) or network key (password), etc.) are identical with those of the wireless router.

   To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.

   Note

   • Employ ii.4 GHz frequency band to connect to a wireless router. Match the network name (SSID) set up for the printer with that for 2.4 GHz frequency band of the wireless router.

   To cheque the current network settings of the printer, impress out the network setting information.

   • Printing Network Settings

   Annotation

   • IJ Network Device Setup Utility allows you to diagnose and repair the network status.

     Select the link below to download IJ Network Device Setup Utility and install it.

     • Checking Printer Connection Condition Using IJ Network Device Setup Utility

     Run into beneath for starting up IJ Network Device Setup Utility.

     • For Windows:

       • Starting Upward IJ Network Device Setup Utility

     • For macOS:

       • Starting Up IJ Network Device Setup Utility

5. Check5 Make sure the printer is not placed too far abroad from the wireless router.

   If the distance between the printer and wireless router is also far, wireless advice becomes poor. Place the printer and wireless router shut to each other.

   Note

   • Though an antenna is fastened to most wireless routers, note that some of them have it inside.

6. Check6 Make sure wireless signal is strong. Monitor betoken status and move printer and wireless router every bit necessary.

   Identify the printer and wireless router where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due to a wall, place the printer and the computer in the same room.

   In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible.

   Check the signal strength on the LCD.

   • LCD and Operation Panel

   Notation

   • IJ Network Device Setup Utility allows you to diagnose and repair the network status.

     Select the link below to download IJ Network Device Setup Utility and install it.

     • Checking Printer Connection Condition Using IJ Network Device Setup Utility

     Run across below for starting upwardly IJ Network Device Setup Utility.

     • For Windows:

       • Starting Upwards IJ Network Device Setup Utility

     • For macOS:

       • Starting Up IJ Network Device Setup Utility

7. Check7 Make sure of the Wi-Fi channel numbers used for your computer.

   You lot need to accept the aforementioned Wi-Fi channel number that y'all are using for the wireless router equally your computer. It is normally set up in the style that you lot tin can apply all the Wi-Fi channels. However, when the channels that y'all are using are restricted, the Wi-Fi channels exercise not match.

   See the teaching manual provided with your computer and check the Wi-Fi channel number bachelor for your computer.

8. Check8 Make sure channel set on wireless router is a usable channel as confirmed in Bank check vii.

   If it is not, change the aqueduct set on the wireless router.

9. Check9 Make sure security software's firewall is off.

   If your security software's firewall is on, a message may appear alert you lot that Canon software is attempting to admission the network. If this alert bulletin appears, set security software to always permit access.

   If you are using any programs that switch between network environments, check their settings. Some programs use a firewall by default.

10. Check10 If printer is connected to an Aerodrome Base Station via LAN, make certain you apply alphanumeric characters for network proper noun (SSID). (macOS)

If the problem is not resolved, click hither and redo setup.

• Positioning:

  Place the printer and wireless router where there are no obstacles betwixt them.

Cannot Connect to a Printer through Wireless Direct

1. Check1 Check the power condition of printer and other devices (smartphone or tablet).

   Turn on the printer or devices.

   If the power is already turned on, cycle the ability switch.

2. Check2 Check printer settings.

   Select Device settings > LAN settings > Wireless Direct > Advanced mode in this gild and enable it.

3. Check3 Cheque the settings of your device (smartphone/tablet).

   Make sure Wi-Fi is enabled on your device.

   For details, refer to your device's instruction transmission.

4. Check4 Make sure printer is selected as connection for device (e.thousand. smartphone or tablet).

   Select the network name (SSID) for Wireless Straight specified for the printer as the connection destination for devices.

   Check the destination on your device.

   For details, refer to your device'southward educational activity manual or visit the manufacturer's website.

   To check the network name (SSID) for Wireless Direct specified for the printer, display it using the operation console of the printer or print out the network setting information of the printer.

   • Display on the LCD.

     • LAN settings

   • Impress the network settings.

     • Printing Network Settings

5. Check5 Take you entered the proper password specified for the Wireless Directly?

   To bank check the countersign specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer.

   • Brandish on the LCD.

     • LAN settings

   • Print the network settings.

     • Press Network Settings

6. Check6 Brand sure the printer is non placed as well far away from the device.

   If the altitude between the printer and device is likewise far, wireless communication becomes poor. Identify the printer and device close to each other.

7. Check7 Make sure five devices are already connected.

   Wireless Directly does not allow more 5 devices to be connected.

Cannot Print/Scan through Network

1. Check1 Make sure the computer is continued to the wireless router.

   For more than on how to check the computer settings or connection condition, see your reckoner instruction transmission or contact its manufacturer.

2. Check2 If MP Drivers is not installed, install information technology. (Windows)

   Click here and install the MP Drivers.

3. Check3 Make sure wireless router does not restrict which computers can access it.

   For more on connecting to and setting up your wireless router, encounter the wireless router didactics transmission or contact its manufacturer.

   Notation

   • To check the MAC address or IP accost of your computer, come across Checking Figurer IP Address or MAC Address.

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Source: https://ij.manual.canon/ij/webmanual/Manual/W/TS5300%20series/EN/NTR/ntr_trouble0300.html

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